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Title Managing negative word-of-mouth on social media platforms : The effect of hotel management responses on observers'purchase intention / Ines Nee.
Author Nee, Ines
Published Wiesbaden : Springer Gabler, [2016]
Detail xviii, 235 p. ; 30 cm
Link http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=1224748&site=ehost-live
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